Terms of Service

These terms govern your use of Captus and its products, Captus Shelf and Captus Proof. By creating an account or using the services, you agree to them.

1. Agreement to these terms

These Terms of Service form a binding agreement between you and Captus. If you use the services on behalf of a company, you confirm you have authority to bind that company, and "you" refers to that company.

2. The services

Captus provides two products, sold separately:

• Captus Shelf: advertising automation for Amazon sellers, managing ad spend and reporting on metrics such as ACOS, TACOS and attributed sales.
• Captus Proof: AI Engine Optimisation and visibility tracking across AI answer engines, with evidence disclosure for every recommendation and citation.

We may add, change or remove features. We will give reasonable notice of material changes that reduce core functionality.

3. Accounts and eligibility

You are responsible for the accuracy of your account details, for keeping your credentials secure, and for all activity under your account. You must be old enough to form a binding contract in your jurisdiction.

4. Acceptable use

You agree not to misuse the services. In particular, you will not attempt to disrupt the platform, access data you are not authorised to access, reverse engineer the software, or use the services to breach the terms of any connected platform such as Amazon or a third-party AI provider.

5. Connected accounts and third-party data

The services connect to third-party platforms on your instruction, including Amazon advertising accounts and AI answer engines. You authorise Captus to access those accounts to provide the services. Third-party data is subject to that provider's own terms, and reporting figures from those platforms may be delayed or restated by the provider.

6. Subscriptions, billing and cancellation

Paid plans are billed in advance on the interval shown at checkout. Fees are non-refundable except where required by law. You may cancel at any time, and cancellation takes effect at the end of the current billing period.

7. Intellectual property

Captus and its licensors retain all rights in the software, brand and platform. You retain all rights in your own data. You grant Captus a limited licence to process your data solely to provide and improve the services.

8. Disclaimers

The services are provided on an "as is" and "as available" basis. Captus does not guarantee specific advertising outcomes, rankings, or visibility results, which depend on factors outside our control, including third-party platform behaviour.

9. Limitation of liability

To the extent permitted by law, Captus is not liable for indirect or consequential loss, and our total liability in any twelve-month period is limited to the fees you paid in that period. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms from time to time. When we do, we will revise the date above and, for material changes, give notice through the product or by email.

11. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.

12. Contact

Questions about these terms can be sent to hello@captusplatform.com.